Refund policy
Last Updated: July 2026
Thank you for shopping with Exotics Vancouver.
As a print-on-demand business, every item is made to order specifically for each customer. Because of this, we do not accept returns, exchanges, or refunds for items ordered incorrectly or due to a change of mind.
No Returns or Refunds
All sales are final. Once an order has been placed, it is sent into production and cannot be canceled, modified, returned, or refunded.
We do not offer refunds or exchanges for:
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Change of mind
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Incorrect size selection
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Incorrect color selection
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Customer ordering mistakes
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Delays caused by shipping carriers
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Minor variations in print placement, color, or garment appearance
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
To help us resolve the issue, please include:
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Your order number
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A description of the issue
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Clear photos of the item and its packaging
If the issue is confirmed, Exotics Vancouver will provide a replacement at no additional cost.
Lost or Stolen Packages
Once an order has been shipped and marked as delivered by the shipping carrier, Exotics Vancouver is not responsible for lost or stolen packages. If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to file a claim where applicable.
Shipping Address Accuracy
Customers are responsible for providing accurate shipping information. Orders returned due to an incorrect or incomplete address provided by the customer may be subject to additional shipping charges before they can be reshipped.
Contact Us
If you have any questions regarding your order or this Return & Refund Policy, please contact us:
Exotics Vancouver
Website: https://exoticsvancouver.com
Email: contact@vancouverexotics.com
By placing an order with Exotics Vancouver, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.